FAQ

SHIPPING & DELIVERY

All deliveries within New Zealand are delivered to the address supplied.  You can enter special delivery instructions when entering your address details.

Please note that items ordered together may not be shipped out on the same day, and occasionally items may be temporarily out-of-stock.

Your order will be dispatched once full payment has been received. If paying by cheque please allow time for the cheque to clear. 

All customer orders are sent Mon-Fri within 48 hours of you placing your order. Please allow 2 – 3 days for delivery to main centres and up to 5 working days for delivery to rural areas.  

TRACKING YOUR ORDER

If your order has not arrived in the above time period please feel free to get in touch via out contact form

 

MONEY BACK GUARANTEE

If your purchase is faulty in any way we will refund your money or replace it, whichever you’d prefer. 

Just post it back to us with your receipt and we will sort it out and reimburse you the postage.

100% SECURE ORDERING 

Our Stores checkout process is secured by HTTPS / TLS encryption and it is safe to purchase from.

TLS (Transport Layer Security) is the standard security technology for establishing an encrypted link between a web server and a browser.

 

This link ensures that all data passed between the web server and browsers remain private and secure. TLS is the industry standard and is used by millions of websites in the protection of their online transactions with their customers.

T's & C's - PRIVACY POLICY
You can access our websites terms and conditions and privacy policy here 

 

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